Last Updated: 11 September 2026
These Terms & Conditions govern your access to and use of NéoGen+, including the website, streaming services, subscription features, audio, music, albums, videos, concert films, podcasts, audiobooks, narrated works, writings, educational and professional content, and other digital materials made available through the Service.
NéoGen+ is operated by Blackswan Productions Sdn.Bhd. (Company No. 201901017027 (1326355-A)), a company incorporated in Malaysia, with its registered office at Lobby 6, Unit No. 628 (6th Floor), Block A, Damansara Intan, No. 1, Jalan SS20/27, 47400 Petaling Jaya, Selangor, Malaysia.
References to “NéoGen+”, “we”, “us” or “our” in these Terms refer to Blackswan Productions Sdn.Bhd. in connection with the operation of NéoGen+.
By accessing, registering for, subscribing to or using NéoGen+, you agree to be bound by these Terms & Conditions and our Privacy Policy.
If you do not agree with these Terms, you should not use the Service.
You must provide accurate and current information when creating an account and are responsible for keeping your login credentials secure.
If you are not legally able to enter into a binding agreement in your jurisdiction, you may use the Service only with the involvement and consent of a parent or legal guardian where required by applicable law.
You are responsible for activity occurring through your account unless the activity results from circumstances beyond your reasonable control.
Certain NéoGen+ content or features may require a paid subscription, special access status or another form of authorised access.
Available subscription plans, billing intervals, prices, taxes, free-trial availability and any promotional conditions will be displayed through the Service, pricing page or checkout process applicable to your market.
Where a plan is described as recurring, it may continue for successive billing periods until cancelled in accordance with the cancellation method made available through the Service. The applicable billing and cancellation terms will be displayed before or during purchase.
Access granted administratively by NéoGen+, including artist access, promotional access, advance subscriber access or other special arrangements, may be subject to separate conditions.
Payments may be processed by third-party payment service providers. NéoGen+ may receive payment status, transaction references and related information necessary to manage subscriptions and access, but payment-card processing may be handled directly by the relevant payment provider.
You are responsible for ensuring that payment and billing information supplied during purchase is accurate and authorised.
Refunds, where applicable, will be handled in accordance with the terms shown at purchase, the relevant payment arrangements and applicable law.
Subject to these Terms and any applicable subscription or access requirements, NéoGen+ grants you a limited, revocable, non-exclusive, non-transferable licence to access and stream content through the Service for personal and non-commercial use, unless we expressly state otherwise.
Business, educational, organisational or professional services, including services offered through NéoGen+ Work, may be subject to separate or additional terms.
Unless NéoGen+ expressly provides an authorised feature permitting otherwise, you may not download, copy, rip, capture, record, reproduce, duplicate, archive, redistribute, upload, transmit, rebroadcast, sell, license, publicly perform, publicly display or otherwise exploit any content made available through NéoGen+.
You may not use screen-recording, audio-capture, scraping, extraction or similar tools to obtain copies of NéoGen+ content, nor may you bypass or attempt to bypass any technical, access-control or security measures used by the Service.
You must not share account credentials or provide another person with unauthorised access to content through your account.
Where NéoGen+ provides a link-sharing function, you may copy and share the link generated by the Service.
Sharing a link does not transfer ownership, licence rights or access rights to the content. Access to the linked content remains subject to the Service's applicable account, subscription and access requirements.
The Service and the content made available through it may be owned by Blackswan Productions Sdn.Bhd., artists, authors, producers, licensors or other rights holders.
Copyright, neighbouring rights, trademarks and other intellectual-property rights remain with their respective owners.
Nothing in these Terms transfers ownership of any intellectual-property right to you.
You must not use NéoGen+ in a manner that is unlawful, fraudulent, abusive, harmful, disruptive or intended to interfere with the security, availability or operation of the Service.
You must not attempt to reverse engineer, probe, interfere with, compromise or gain unauthorised access to the Service, its systems, accounts, infrastructure or technical controls.
The catalogue and features of NéoGen+ may change over time.
Music, albums, videos, podcasts, audiobooks, programmes or other content may be added, removed, replaced, suspended or made available only in certain territories, subscription plans or access categories.
We do not guarantee that any particular item of content will remain continuously available.
NéoGen+ may make available content supplied by artists, producers, authors, licensors, organisations or other third parties.
The presence of such content on NéoGen+ does not transfer ownership of that content to NéoGen+ users.
NéoGen+ may rely upon or link to third-party services, including payment providers, hosting infrastructure, communication services, analytics providers or external websites.
Those services may operate under their own terms and privacy policies. We are not responsible for the operation or content of third-party services that are outside our control.
We may suspend, restrict or terminate access where reasonably necessary because of a material breach of these Terms, fraud, misuse, unauthorised access, security concerns, non-payment, legal obligations or conduct that threatens the Service, its users or rights holders.
Where appropriate and legally required, we will act reasonably in exercising these rights.
We may update, improve, modify, replace or discontinue features of the Service from time to time.
We aim to maintain reliable access, but uninterrupted or error-free operation cannot be guaranteed. Maintenance, technical failures, third-party infrastructure, internet connectivity, security events or circumstances outside our reasonable control may affect availability.
NéoGen+ is provided on the basis of the services and content made available at the relevant time. To the extent permitted by law, we do not make warranties that are not expressly stated in these Terms.
Nothing in these Terms excludes rights or protections that cannot lawfully be excluded under applicable consumer or other mandatory law.
To the maximum extent permitted by applicable law, Blackswan Productions Sdn.Bhd. will not be liable for indirect, incidental or consequential losses arising from use of the Service where such liability may lawfully be limited.
Nothing in these Terms limits or excludes liability where it would be unlawful to do so.
NéoGen+ may offer professional, educational, corporate or organisational services under NéoGen+ Work or related programmes.
Additional contractual, access, privacy or commercial terms may apply to such services and will be communicated where relevant.
We may update these Terms from time to time to reflect changes in the Service, technology, business arrangements, legal requirements or operational practices.
The revised version will be identified by the “Last Updated” date displayed above. Where appropriate, material changes may also be communicated through the Service or by another reasonable method.
These Terms are governed by the laws of Malaysia, subject to any mandatory rights or protections that apply to you under applicable law.
Disputes arising in connection with these Terms or the Service may be subject to the jurisdiction of the courts of Malaysia, unless applicable law requires otherwise.
If you have questions about these Terms & Conditions, please contact:
Blackswan Productions Sdn.Bhd.
Company No. 201901017027 (1326355-A)
Lobby 6, Unit No. 628 (6th Floor),
Block A, Damansara Intan,
No. 1, Jalan SS20/27,
47400 Petaling Jaya, Selangor
Malaysia
Email: support@neogenplus.com