Last Updated: 11 September 2026
NéoGen+ respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, stored and disclosed when you visit or use NéoGen+, create an account, subscribe to the Service, stream content or otherwise interact with us.
NéoGen+ is operated by Blackswan Productions Sdn.Bhd. (Company No. 201901017027 (1326355-A)), a company incorporated in Malaysia, with its registered office at Lobby 6, Unit No. 628 (6th Floor), Block A, Damansara Intan, No. 1, Jalan SS20/27, 47400 Petaling Jaya, Selangor, Malaysia.
References to “NéoGen+”, “we”, “us” or “our” in this Privacy Policy refer to Blackswan Productions Sdn.Bhd. in connection with the operation of NéoGen+.
When you use NéoGen+, we may collect information that you provide directly to us, including your name, email address, account information, subscription information and communications with us.
We may also collect technical and usage information generated through your interaction with the Service, including IP address, browser or device information, login activity, pages visited, content viewed or streamed, and other information relating to the operation and use of NéoGen+.
Where payments are made through a third-party payment processor, payment information may be collected and processed by that provider. NéoGen+ may receive information relating to the transaction, such as payment status, subscription status and transaction references, but does not necessarily receive or store complete payment-card details.
We may use personal information to create and administer accounts, provide subscriptions and access to content, authenticate users, process or verify transactions, provide customer support, communicate important information about the Service, maintain security, prevent misuse, troubleshoot technical problems, analyse how NéoGen+ is being used and improve the Service.
Where permitted by law and subject to your choices, we may also use contact information to communicate news, releases, programmes, events or other information concerning NéoGen+.
Because NéoGen+ is a streaming service, we may process information relating to how content is accessed and used. This may include information about music, audio recordings, albums, audiobooks, narrated works, videos, concert films, podcasts, spoken-word programmes, writings, educational or professional content and other digital works streamed, viewed or accessed through the Service.
Such information may be used to operate and improve the Service, understand audience engagement, generate statistics, administer artist or content arrangements, detect misuse and support legitimate business analysis.
Where statistics are provided to artists, content providers or business partners, we may use aggregated or appropriately limited information unless disclosure of more specific information is necessary and permitted by law.
NéoGen+ and technology providers supporting the Service may use cookies and similar technologies to enable essential functions, maintain sessions, remember preferences, improve performance, understand use of the Service and help protect accounts.
You may be able to manage certain cookies through your browser or device settings. Disabling essential cookies may affect the operation of parts of the Service.
NéoGen+ uses third-party technology and service providers to operate the Service. These may include streaming and platform infrastructure providers, hosting and technical service providers, payment processors, communications providers, analytics services and other suppliers necessary for the operation of NéoGen+.
Personal information may be processed by such providers where reasonably necessary to provide their services, fulfil transactions, maintain security, comply with legal requirements or otherwise support the operation of NéoGen+.
We do not sell personal information as part of the ordinary operation of NéoGen+.
Information may be disclosed to service providers acting on our behalf; where necessary to complete transactions or provide requested services; where required by applicable law, regulation, court order or lawful authority; where reasonably necessary to protect NéoGen+, its users, artists, licensors or other persons; or in connection with a legitimate corporate restructuring, acquisition or transfer of the business.
We take reasonable administrative, technical and organisational measures appropriate to the nature of the information we process to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No internet-based service can guarantee absolute security. Users are also responsible for protecting their passwords and account credentials.
We retain personal information for as long as reasonably necessary to provide the Service, maintain legitimate business and transaction records, resolve disputes, enforce agreements and meet legal, accounting, regulatory or security requirements.
Information that is no longer reasonably required will be deleted, anonymised or otherwise handled in accordance with applicable requirements.
Subject to applicable law, you may request access to or correction of personal information held about you and may contact us regarding questions about the processing of your information.
Where communications are optional, you may withdraw or change your marketing preferences. Certain service-related communications, including account, security, subscription or transactional notices, may still be necessary for us to provide the Service.
Some technology or service providers supporting NéoGen+ may process or store information outside the country in which you reside. Where this occurs, we will take reasonable steps appropriate to the circumstances and applicable law in relation to the protection of personal information.
NéoGen+ may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies, and NéoGen+ is not responsible for the privacy practices of independent third-party services.
NéoGen+ is not specifically directed at young children. Where applicable law requires parental or guardian consent for the collection or processing of a child's personal information, such consent should be obtained before the child uses features requiring the submission of personal information.
NéoGen+ may in the future provide professional, educational or organisational services, including services offered under NéoGen+ Work. If such services involve additional collection or processing of personal information, relevant information about those practices may be provided through additional notices or terms where appropriate.
We may update this Privacy Policy from time to time to reflect changes in the Service, technology, business practices or legal requirements. The date shown at the beginning of this Privacy Policy indicates when it was last updated.
For questions concerning this Privacy Policy or the handling of personal information, please contact:
NéoGen+
Blackswan Productions Sdn.Bhd.
Company No. 201901017027 (1326355-A)
Lobby 6, Unit No. 628 (6th Floor)
Block A, Damansara Intan
No. 1, Jalan SS20/27
47400 Petaling Jaya, Selangor
Malaysia
Email: support@neogenplus.com